Frequently asked questions
Are your bracelets made from real natural stones?
Yes. All of our bracelets are crafted from genuine natural stones, carefully selected for their color, texture, and natural variations.Each piece is unique — no two stones are exactly alike.
Where do your products come from?
Our designs are curated and crafted with trusted partners who specialize in authentic natural stone jewelry.Every bracelet is handmade and inspected to meet our quality standards before shipping.
What size are the bracelets?
Most bracelets are elastic and adjustable, designed to comfortably fit wrist sizes between 16–20 cm.Some styles feature adjustable chains or clasps — size details are listed on each product page.
How do I care for my bracelet?
- Avoid long exposure to water, sweat, or chemicals.
- Store in a dry place, preferably in the pouch provided.
- Gently wipe with a soft dry cloth after wearing.
Caring for your bracelet helps preserve its shine and natural energy.
Do the stones have healing properties?
No. Our jewelry is not associated with healing or medical effects. We choose natural stones purely for their color, texture, and visual character — not for spiritual or metaphysical purposes.
How long does shipping take?
Standard Shipping: approximately 15 business days (depending on location). You will receive a tracking number once your order is shipped.
What is your return policy?
We offer free returns within 15 days after delivery. If you’re not satisfied, you may return your item for a full refund or exchange. Please ensure the item is unused and in its original packaging.
What if my package is lost or damaged?
If your order is lost or arrives damaged, we will issue a refund or replacement. Simply contact us at support@mettajewelry.com within 7 days of receiving your package.
Do you offer refunds?
Yes. We provide full refunds in the following cases:
- Item not delivered within 30 days
- Package lost in transit
- Item damaged upon arrival
Refunds will be processed within 3–5 business days after approval.
Can I cancel or change my order after purchase?
You can request a cancellation or change within 12 hours after placing your order. Once the item is shipped, we’re unable to make modifications.
Do you ship worldwide?
Currently, we ship to the United States only. We may expand to additional countries in the future — please stay tuned for updates.
How can I contact support?
You can reach us via email at support@mettajewelry.com or through our Contact Page. We reply to all inquiries within 24–48 hours on business days.
Are your products suitable for gifting?
Absolutely. Every bracelet comes in a gift-ready pouch — perfect for birthdays, anniversaries, or any special occasion.
